Field Application Engineer
Outsight
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures
- Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
- Analyze and resolve technical issues, contributing to product improvement.
- Ensure customer satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services.
- Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
- Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested.
- Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and document Feature Requests (tagged as sales or delivery blockers).
Requirements
- Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering—or equivalent practical experience.
- Minimum 3 years in a similar role, demonstrating effective project ownership, client-facing support, and technical engagement.
- Proficient in Linux systems with the ability to independently deploy, configure, and troubleshoot software solutions in real-world environments.
- Strong problem-solving mindset and autonomous troubleshooting skills, especially in undocumented or fast-changing situations.
- Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders.
- Solid IT and networking fundamentals (e.g., routing, firewalls, TCP/IP).
- Proactive, detail-oriented, and capable of thriving in a fast-paced, collaborative startup setting.
- Willing and able to travel for on-site deployments and client support.
Benefits
- Equal Employment Opportunity employer
- Support for a healthy and safe workplace
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux systemssoftware deploymentsoftware configurationtroubleshootingIT fundamentalsnetworking fundamentalsroutingfirewallsTCP/IP
Soft skills
problem-solvingautonomous troubleshootingclear communicationsimplifying complex issuesproactivedetail-orientedcollaborativeclient-facing supportproject ownership
Certifications
Master’s degree in Computer ScienceMaster’s degree in Electrical EngineeringMaster’s degree in Industrial EngineeringMaster’s degree in Automotive EngineeringMaster’s degree in Mechanical Engineering