Account Director

Outset

Account Director owning relationships with strategic enterprise customers at an AI-powered research company. Guiding adoption and expansion while collaborating with Product, Sales, and Marketing.

Posted 4/12/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $160,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
Develop account plans and success frameworks that align with customer business objectives.
Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
Translate customer feedback into actionable input for Product and Engineering.
Forecast retention and growth metrics, providing visibility into customer health and pipeline.

Requirements

What you’ll need

5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts.
Ability to travel 25% of the time for customer events, customer visits, and conferences.
Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships.
Experience in a fast-paced SaaS or Series A/B startup environment.
Exceptional communication, executive presence, and relationship-building skills.
Strong analytical mindset with ability to tell a story with data.
Ability to work cross-functionally and thrive in ambiguity.
A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work.

Benefits

Comp & perks

Daily collaboration with founders, shaping the core product vision.
Exposure to and collaboration with design and research leaders at top global brands.
Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementconsultingrenewalsupsellsdata analysisSaaSstrategic account managementforecastingsuccess frameworks

Soft Skills

communicationexecutive presencerelationship-buildinganalytical mindsetcross-functional collaborationproactive mindsetownership-drivenability to thrive in ambiguitystorytelling with datastrategic thinking