Customer Operations Associate

Outset

Customer Operations Associate working closely with Customer Success Managers to ensure customer success in AI-powered user research. Collaborating with engineering teams and advocating for users.

Posted 4/12/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
Contribute to product knowledge by building and maintaining help center content and improving internal documentation
Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Requirements

What you’ll need

Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
Excellent communication skills, with experience adapting communication to relevant audiences
A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
Experience developing strong product expertise and/or technical expertise
Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

Comp & perks

Daily collaboration with founders, shaping the core product vision.
Exposure to and collaboration with design and research leaders at top global brands.
Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

market researchresearch operationsparticipant recruitmentsocial science researchcustomer relationship managementproject managementaccount managementproduct expertisetechnical expertiseworkflow optimization

Soft Skills

communication skillsproblem-solving mindsetproactive attitudecustomer advocacyorganizational skillsadaptabilityownershipcollaborationattention to detailtime management