Manager, Customer Operations – Revenue Operations

Outreach

Managing Customer Operations to drive retention and growth at Outreach, utilizing AI for efficiency and impact. Leading post-sales operations and collaborating closely with Customer Success teams.

Posted 7/30/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Operations, with a strong focus on leveraging AI and automation to enhance customer engagement and drive revenue. Proven ability to lead teams, analyze data for actionable insights, and design effective processes that support customer lifecycle management.

Highest-signal resume keywords

Customer Success ManagementAI ImplementationData AnalysisTeam LeadershipProcess Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle OperationsRenewal ForecastingHealth ScoringMetrics AnalysisAutomation Implementation

Soft Skills

Excellent CommunicationJudgment in Prioritization

Tools & Technologies

SalesforceOutreach

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer OperationsRevenue OperationsCustomer AdoptionCustomer EngagementRisk Management

About the role

Key responsibilities & impact

Run the customer lifecycle operations across onboarding, adoption, renewal, and expansion
Own renewal forecasting that gives the business a clear read on the book
Design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner
Support the digital CS strategy that drives adoption and delight across our user base
Lead a team, partner closely with Customer Success leadership
Own the data and programs that prove the work is driving real revenue
Turn customer data into action through health scoring, early-warning signals, and the metrics that show what is working
Partner with Customer Success, Product, and Revenue leadership to turn insight into pipeline

Requirements

What you’ll need

5+ years of experience in Customer Success or Account Management
5+ years of experience in Customer Operations, or Revenue Operations, with at least 2 years people leadership experience
Real, hands-on experience putting AI or automation to work in a customer-facing context. You have shipped something, not just talked about it.
A builder's instinct for process and programs, backed by strong analytics and a habit of measuring impact.
Prior customer-facing experience with complex software, and fluency with tools like Salesforce and Outreach.
Excellent communication and the judgment to set priorities in a fast-moving environment.
Bachelor's degree or equivalent experience.

Benefits

Comp & perks

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military