Account Manager, Commercial

Outreach

Account Manager focused on retaining customers and expanding their usage of Outreach's AI platform. Managing relationships, renewals, and driving user engagement in the Commercial segment.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.
Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers
Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams]
Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as needed.
Engage with operations teams and multi-thread within accounts to reach key decision makers.
Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation.
Update and manage systems of record, including Outreach, Salesforce (SFDC), and other relevant tools, to ensure data accuracy and support effective client relationship management.
Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green”
Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
Act as the primary point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational
Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's degree in a relevant field or the equivalent work experience
At least two years of either sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment
Ability to navigate complex networks within an organization
Strong business acumen to drive transformation and customer outcomes with a complex software
Experience demonstrating value realization in a product, platform, or service
Negotiation skills
Project management skills
Effective problem-solving skills
Effective time management and prioritization skills
Ability to synthesize data from multiple sources to make a decision
Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
Ability to influence decisions without direct authority
Strong financial acumen to be able to showcase metrics and potential ROI
Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months)
Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
Effective active listening skills, with a desire to seek to understand
Executive presence, strong interpersonal skills, strong emotional intelligence and empathy
Team player with a high sense of drive and initiative to keep opportunities moving forward

Benefits

Comp & perks

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales lifecycle managementaccount managementcustomer successproject managementdata synthesisnegotiationproblem-solvingtime managementsales operationssales methodologies

Soft Skills

business acumeninfluence without authorityrelationship buildingeffective communicationactive listeningemotional intelligenceteam playerinitiativeexecutive presenceprioritization

Certifications

Bachelor's degree