Technical Support Engineer – Afternoon/Evening Shift

Outreach

Technical Support Engineer assisting customers with Outreach services during afternoon/evening shifts. Working in a hybrid environment, with key responsibilities in customer support and collaboration with teams.

Posted 5/5/2026full-timePrague • CzechiaJuniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Working both independently and as a team, in a fast-paced environment, directly with our customers
Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
Providing articulate, high-quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
Collaborating with teams across different departments
Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio

Requirements

What you’ll need

Bachelor’s degree or 1-3+ years of technical support experience, preferably at a SaaS company
Excellent written and verbal communication skills
Experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
Ability to work independently and make decisions. Demonstrated ability to manage priorities in a fast-paced environment
Demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers
You have a high attention to detail, and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again
You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
You're willing to work the afternoon/evening shift of 14:00-23:00 Prague time (including 1h of break)

Benefits

Comp & perks

Amazing working space with a running track on its roof
Flexible time off, 5 weeks of vacation, and 5 annual sick days
4% employer supplemental pension monthly contribution
Private medical care for employee and spouse with Program Health Plus
Life insurance at 2x annual salary
5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
Opportunity to be part of company success via the RSU program
Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
Employee referral bonuses to encourage the addition of great new people to the team
Fun company and team outings because we play just as hard as we work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcustomer supportproblem solvingattention to detailSaaS experience

Soft Skills

communication skillsempathyindependencedecision makingprioritizationcollaborationownershipgrithonestycommitment

Certifications

Bachelor's degree