Senior Client Account Executive, EMEA

Outreach

. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.

Posted 4/20/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
Manage and close renewals at a high rate to protect revenue retention.
Develop plans to mitigate churn or contraction, when surfaced.
Discover, nurture, and close expansion opportunities within your customers.
Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
Provide impeccable customer service in all interactions.
Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.

Requirements

What you’ll need

5+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
Proven experience demonstrating value realization in a product, platform, or service
Proven experience influencing product or platform adoption and utilization at customers
Effective project management skills
Ability to influence decisions without direct authority
Strong financial acumen to be able to showcase metrics and potential ROI
Ability to manage and navigate complex renewals and expansions sales cycles
Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
Strong negotiation skills
Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
Executive presence and strong interpersonal skills
Team player with a high sense of drive and initiative to keep opportunities moving forward

Benefits

Comp & perks

● 25 days holiday + 8 bank holidays
● Outreach contributes with monthly contribution towards your pension
● Private medical care for employee and spouse/family with Program Health Plus
● Cashplan is offered through Medicash to help offset out of pocket medical related expenses
● Dental coverage
● Life insurance at 4x annual salary
● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
● A parental leave program that includes not just extended time off but options for a paid night nurse
● Opportunity to be part of company success via equity program
● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
● Employee referral bonuses to encourage the addition of great new people to the team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successsales lifecycle managementproject managementsales methodologiesfinancial acumennegotiation skillsdata analysisforecastingchurn mitigation

Soft Skills

influencing decisionsrelationship buildingeffective communicationexecutive presenceinterpersonal skillsteam playerinitiativecustomer servicestrategic guidancebusiness process optimization