Account Manager

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption
• Develop and build territory strategy plans using multiple data points to drive adoption, utilization, and customer sentiment
• Manage renewal, expansion, and cross-sell opportunities to protect and grow revenue retention
• Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform
• Apply successes, best practices, and learnings from other customers to consult with accounts
• Partner with and influence key stakeholders to achieve customer goals and remove roadblocks
• Apply basic technical proficiency to troubleshoot issues and collaborate with technical teams as needed
• Engage with operations teams and multi-thread within accounts to reach key decision makers
• Support onboarding by coordinating internal resources and aligning with clients for seamless implementation
• Update and manage systems of record, including Outreach, Salesforce (SFDC), and other tools to ensure data accuracy
• Identify risks or barriers to client health and provide mitigation strategies
• Forecast renewals and expansion pipeline with high accuracy using Outreach’s methodology
• Act as the primary point of contact for customers, providing product training, strategic guidance, and selling expertise
• Prioritize multiple projects and manage several internal/external stakeholders with varying priorities
• Stay abreast of sales and revenue trends to increase credibility in the industry
• Perform other duties as assigned

Account Manager

Provider Partnerships Manager

Director of Client Partnerships

Clinical Account Coordinator

Specialty Territory Manager

Clinical Territory Manager, Diabetes