Strategic Account Manager – ePower & Storage
H.B. Fuller
SFDC
Account Manager
Outreach
full-time
Posted on:
Origin: • 🇺🇸 United States • New York, Washington
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Manage a high volume of accounts with proactive engagement to drive customer value and adoption
- Develop and build territory strategy plans using multiple data points to drive adoption, utilization, and customer sentiment
- Manage renewal, expansion, and cross-sell opportunities to protect and grow revenue retention
- Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform
- Apply successes, best practices, and learnings from other customers to consult with accounts
- Partner with and influence key stakeholders to achieve customer goals and remove roadblocks
- Apply basic technical proficiency to troubleshoot issues and collaborate with technical teams as needed
- Engage with operations teams and multi-thread within accounts to reach key decision makers
- Support onboarding by coordinating internal resources and aligning with clients for seamless implementation
- Update and manage systems of record, including Outreach, Salesforce (SFDC), and other tools to ensure data accuracy
- Identify risks or barriers to client health and provide mitigation strategies
- Forecast renewals and expansion pipeline with high accuracy using Outreach’s methodology
- Act as the primary point of contact for customers, providing product training, strategic guidance, and selling expertise
- Prioritize multiple projects and manage several internal/external stakeholders with varying priorities
- Stay abreast of sales and revenue trends to increase credibility in the industry
- Perform other duties as assigned
Requirements
- Bachelor's degree in a relevant field or the equivalent work experience
- At least two years of sales lifecycle management, account management, or customer success experience (preferably in a SaaS environment)
- Ability to navigate complex networks within an organization
- Strong business acumen to drive transformation and customer outcomes with a complex software
- Experience demonstrating value realization in a product, platform, or service
- Negotiation skills
- Project management skills
- Effective problem-solving skills
- Effective time management and prioritization skills
- Ability to synthesize data from multiple sources to make a decision
- Deep understanding of sales operations, sales team strategies, methodologies and KPIs
- Knowledge of various sales methodologies and how to apply them to customer usage
- Ability to influence decisions without direct authority
- Strong financial acumen to showcase metrics and potential ROI
- Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months)
- Ability to build and cultivate strong, trusting relationships and partnerships internally and externally
- Effective written and verbal communication skills; executive presence and active listening
- Strong interpersonal skills, emotional intelligence, empathy, and team-player mentality
- Experience with systems of record including Outreach and Salesforce (SFDC)
