Partner with Outreach Customer Success, Professional Services, and Partners to understand specific requirements for training engagements
Facilitate Virtual Instructor-Led Training (VILT) sessions with Outreach customers--these may be done in a public group webinar context, or individualized to a specific customer and team
Lead training sessions across a variety of roles within an organization from newly hired SDRs to veteran management staff
Deliver on-site Instructor-Led training sessions with travel 25% or more as needed by the business
Actively and continuously learn about product functionality, workflows, and Best Practices
Proactively provide feedback and suggestions for updates to Training methodology
Act as SME and partner with the instructional design team to ensure all customer facing content delivers a consistent Cx and showcases Outreach’s value and best practices

Requirements

You have 2+ years of experience delivering customer training/facilitation, ideally experience working in Customer Success, Education/Enablement, Sales, and/or Professional Services. Exceptional verbal and written communication skills are a must
You thrive in a fast pace training environment and embrace frequent change of context
You take a consultative approach to training and ensure agreed-upon learning outcomes are met
Fluency with the operational components of successful training engagements including but not limited to training needs analysis, creation of training plans, use of facilitator guides, active learning approaches, various questioning and learner participation techniques, and post training measurement
Ability to maintain enthusiasm and energy over multiple engagements throughout the day. You are comfortable owning project engagements and timelines and seek to identify and escalate risk to appropriate partners.
You have demonstrated ability to break down complex processes into easy-to-understand concepts
Familiarity with common sales tools (SFDC, DiscoverOrg, RingCentral) as well as with experience with Sales Engagement and Sales Engagement Platforms is ideal
You are comfortable with virtual training platforms (Zoom, GoToWebinar) and ideally bring experience using project processes and tools (Smartsheet, FinancialForce)
You are fluent in facilitation and adult learning best practices, and are enthusiastic about bringing those practices to life in the virtual classroom
Fluency with sales roles, nomenclature, challenges and technology
Flexibility - demonstrated ability to pivot to meet the needs of learners and ensure learning outcomes are met
You actively hone your skills by participating in industry groups, reading relevant publications, and maintaining connections with professional trainers and training organizations (i.e. ATD)
You lead with humility and regularly embrace feedback from your learners, peers and leadership

Benefits

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

customer trainingfacilitationtraining needs analysiscreation of training plansactive learning approachespost training measurementadult learning best practicesSales EngagementSales Engagement Platformsproject management

Soft skills

verbal communicationwritten communicationconsultative approachenthusiasmflexibilityability to simplify complex processesownership of project engagementsrisk identificationfeedback acceptanceadaptability

Certifications

ATD membership