Service Design Lead
Outokumpu
full-time
Posted on:
Location Type: Office
Location: Katowice • 🇵🇱 Poland
Visit company websiteJob Level
Senior
About the role
- Take ownership of design within Outokumpu driving user and customer-centricity forward
- Run and facilitate various service design initiatives, build organizational capability for design, and manage design ops and research ops
- Work closely with internal teams spanning from technology, business and operations to support functions
- Act as an internal design ambassador as well as a go-to person in any design related issues or topics
Requirements
- Senior-level experience in service design and/or strategic or product design
- Mastery of user-centric design methods and user research (mixed methods), with the ability to make evidence-based design decisions
- Proven track record in designing and driving solutions in complex B2B contexts, in close collaboration with other functions
- Solid experience in strategic and service design, connecting frontstage customer experience with backstage systems, processes, and organizations
- Experience in taking end-to-end design ownership from discovery to delivery
- Skills in facilitating cross-disciplinary collaboration and running impactful workshops to drive alignment and decision-making
- Ability to involve, influence, educate, and inspire stakeholders
- High degree of autonomy and accountability and developed project management skills
- Comfort working in a multidisciplinary, international environment
- Relevant academic degree in design, HCI, social sciences, or a related field
- Excellent written and spoken English; proficiency in Finnish, Swedish, and/or German is considered a strong asset
Benefits
- A unique position to develop and shape in-house design competence
- An opportunity to further develop your skills in a flexible and evolving role
- A great multinational team to work with
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designstrategic designproduct designuser-centric design methodsuser researchB2B design solutionsend-to-end design ownershipproject management
Soft skills
cross-disciplinary collaborationfacilitation skillsstakeholder influenceeducating stakeholdersinspiring stakeholdersautonomyaccountability