OuterSignal

Customer Success Associate

OuterSignal

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly
  • Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal
  • Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption
  • Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team
  • Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations
  • Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap
  • Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

Requirements

  • 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
  • Genuine interest in eCommerce, DTC brands, or marketing technology
  • Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
  • Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
  • Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
  • Curious and coachable — you ask good questions, take feedback well, and want to grow fast
  • Comfortable in ambiguity — you don't need everything figured out to get started
Benefits
  • Impact: Join at the ground floor where your work directly influences company trajectory
  • Growth: Rapid company growth creates exceptional learning and advancement opportunities — this role is designed to grow with you
  • Flexibility: Remote-first culture with autonomy over your work
  • Team: Work directly alongside the founding team
  • Mission: Revolutionizing the way brands understand and market to their customers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communicatororganizeddetail-orientedcuriouscoachablecomfortable in ambiguity