Outdoorsy

Technical Operations Manager

Outdoorsy

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $140,000 - $200,000 per year

About the role

  • Manage and integrate our core technology stack—bridging the gap between proprietary Policy Management System, sales CRM, and support ticketing platforms.
  • Optimize operational productivity, vendor expense, and operational efficiency with existing toolings by optimizing configurations, workflows, and account setup.
  • Act as the primary administrator for Policy Management System, Close.io (CRM), and Zendesk (Support).
  • Maintain our agency management system (EZLynx) and quoting exchange (Bolt).
  • Identify friction points in existing processes and build automations to eliminate manual tasks and increase individual agent productivity.
  • Partner with Engineering and Data Analytics to architect seamless data flows and ensure data integrity.

Requirements

  • Experience: 4+ years in Technical Operations, RevOps, or Systems Administration, preferably in the Insurtech or Fintech space.
  • Tech Stack Expertise: Configuration experience with Zendesk (Triggers, Automations, Explore) and Close.io (Sales pipelines, Smart Views, Email Sequences).
  • Hands-on experience with EZLynx and/or Bolt (Rating engine, AMS, Retention Center).
  • Ability to collaborate with Engineering on data architecture and integration workflows.
  • Ability to read/troubleshoot JSON data logs is a strong plus.
  • Basic understanding of the insurance lifecycle (Marketing, Quoting, Binding, Endorsements, Renewals).
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data architecturedata integrationautomationconfigurationtroubleshootingJSONoperational efficiencyworkflow optimizationagent productivityvendor expense management
Soft Skills
collaborationproblem-solvingcommunicationorganizational skillsanalytical thinking