Our Home

Sales Operations Coordinator

Our Home

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Order Processing: Ensure that customer orders are sent out on time and in full, while also keeping our inventory in check and minimizing any potential risks.
  • Serve as the internal advocate for our customers, harmonizing their expectations with what Our Home can deliver.
  • Collaborate closely with the Customer Operations Team to implement efficient ordering practices and uphold our policies.
  • Analyze customer ordering patterns to uncover insights and areas for enhancement.
  • Create and maintain customer-specific OTIF (On Time In Full) reporting on a regular schedule.
  • Investigate OTIF-related fines, provide guidance to Sales Finance, and analyze trends to establish best practices that can help reduce deductions.
  • Establish and monitor reporting for customer Weeks of Supply - based on inventory levels, provide recommendations for orders and insights into future shipping expectations.
  • Process Improvement: Assess and refine procedures, implement strategies to boost efficiency and profitability, and collaborate with teams to enhance our processes.
  • Facilitate continuous improvement by evaluating customer shipments against demand forecasts, while supporting new and discontinued items, promotional strategies, and addressing out-of-stock situations.
  • Customer Master Data: Help collect and manage customer data, policies, and relevant documents pertaining to product orders and transportation.
  • Be prepared to assist with additional tasks within sales operations as required.

Requirements

  • Bachelor’s degree in Business/related discipline
  • 1-3 years previous experience in a sales support, administrative, or operational role.
  • Excellent verbal and written communication for collaborating with sales teams and cross-functional partners
  • Ability to manage data, generate reports, and track sales performance metrics
  • Exceptional organizational and multitasking skills; ability to work independently while also being a collaborative team player
  • Advanced Excel / Power BI skills highly preferred
  • NetSuite experience highly preferred
  • Prior experience working with Grocery retailers, distributors and consumption data (Circana/Nielsen/SPINS) preferred
  • Proficient computer knowledge: Microsoft Office, Word, PowerPoint, Outlook, etc.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • 401k Plan with Company Match
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Parental Leave
  • Short Term & Long Term Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementreport generationsales performance metrics trackingadvanced ExcelPower BINetSuitecustomer data managementprocess improvementOTIF reportinginventory management
Soft Skills
verbal communicationwritten communicationorganizational skillsmultitaskingcollaborationindependencecustomer advocacyanalytical skillsproblem-solvingattention to detail