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Deductions Analyst – Noncompliance

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full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the noncompliance deductions workflow from intake through resolution
  • Review, categorize, and prioritize noncompliance chargebacks/fines
  • Determine validity and dispute eligibility based on customer requirements and documentation
  • Identify patterns by customer, DC, lane, carrier, SKU, ship point, reason code, etc.
  • Partner with 3PL customer service/logistics to isolate the operational cause (labeling, ASN/EDI, routing, OTIF windows, POD/BOL gaps, carton/pallet config, shortages, etc.)
  • Document root causes and recommend corrective actions to reduce repeats
  • Gather and validate supporting documents (POD, BOL, packing lists, EDI/ASN, routing confirmations, appointment/receiving details)
  • Submit disputes/appeals via customer portals and track outcomes through closure
  • Maintain trackers and provide recurring updates: open balance, wins/losses, trends, top offenders, prevention actions
  • Communicate clearly with internal teams and external partners on status and next steps
  • Help build a repeatable noncompliance process (SOPs, reason-code library, playbooks by customers
  • Recommend improvements to reduce revenue leakage and improve compliance

Requirements

  • 3+ years experience in deductions/chargebacks, AR, claims, or retail compliance (CPG/retail preferred)
  • Strong working knowledge of noncompliance fines and shipping documentation (POD/BOL/pack list/appointment details)
  • Comfortable working across multiple customer portals and systems
  • Strong Excel/Google Sheets skills (filters, pivots, lookups, basic data cleanup)
  • Excellent written communication: concise, factual, and action-oriented
  • High ownership and follow-through in a remote environment
  • Occasional travel to supplier sites or manufacturing facilities up to 10%
  • **Preferred Qualifications**
  • Experience with large retailers and/or distributors (e.g., Walmart/Sam’s, Target, Amazon, Kroger, Albertsons, UNFI, KeHE, etc.)
  • Experience working with a 3PL and understanding warehouse/transport workflows
  • Familiarity with EDI/ASN concepts and common compliance failure points**
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • 401k Plan with Company Match
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Parental Leave
  • Short Term & Long Term Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deductionschargebacksaccounts receivableclaimsretail compliancenoncompliance finesshipping documentationExcelGoogle SheetsEDI/ASN
Soft Skills
written communicationownershipfollow-throughaction-oriented