Senior User Researcher – 12 month FTC

Our Future Health UK

Senior User Researcher at Our Future Health leads user research for improving healthcare participant interactions. Focused on delivering actionable insights to shape product strategies and user experiences.

Posted 6/18/2026contractLondon • 🇬🇧 United KingdomSenior💰 £65,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and deliver user research across the product lifecycle, using a range of qualitative and quantitative methods including interviews, surveys, usability testing, diary studies and ethnographic research.
Generate actionable insights that influence product strategy, design decisions and participant engagement initiatives.
Design and run usability studies that help us refine experiences before launch, reducing friction and improving outcomes for participants.
Evaluate the impact of products and services post-launch, partnering with product analysts to understand what's working, what isn't, and why.
Collaborate closely with Product Managers, Designers, Analysts and other user-centred design specialists to embed evidence-based decision making across teams.
Facilitate workshops and insight-sharing sessions that bring colleagues closer to participant needs and experiences.
Build and maintain a repository of user insights, ensuring research findings remain accessible and reusable.
Support and coach colleagues in planning and conducting effective research activities.
Champion inclusive and accessible research practices, ensuring diverse participant voices are represented throughout our work.

Requirements

What you’ll need

Experience conducting user research for digital products and services, with the confidence to plan, lead and deliver studies independently.
Experience working in growth-focused environments, particularly where participant or customer acquisition is a key objective.
Strong expertise across a range of research methods, including interviews, usability testing (moderated and unmoderated), survey design and behavioural analysis.
A proven ability to synthesise complex findings into clear, compelling recommendations that drive decision-making.
Excellent communication and stakeholder management skills, with the ability to tailor insights to different audiences and influence outcomes.
Experience using research platforms and tools for recruitment, testing, analysis and knowledge management.
Experience working within agile, multidisciplinary teams across both discovery and delivery.
Confidence advocating for user-centred approaches and helping teams understand and act on user needs.

Benefits

Comp & perks

£65,000 salary.
Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
Enhanced Parental Leave – Supporting you during life’s biggest moments.
Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
£1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

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Hard Skills & Tools

user researchqualitative methodsquantitative methodsusability testinginterviewssurveysdiary studiesethnographic researchbehavioural analysisresearch synthesis

Soft Skills

communicationstakeholder managementcollaborationcoachingfacilitationinfluencedecision-makingadvocacyinsight sharingparticipant engagement