Fulfillment Manager
OUAI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Oversee the review and release of Sales Orders to 3PL partners, ensuring accuracy and prioritization based on business needs
- Ensure daily transaction compliance for all shipped orders and monitor 3PL execution to guarantee timely routing and pickup of open Sales Orders
- Own and maintain the Fulfillment Dashboard, delivering daily Sell-In reporting and performance visibility to key stakeholders
- Proactively manage Sales Order adjustments, including communicating cuts and securing extensions when required to protect service levels
- Identify at-risk orders based on timing or capacity constraints and escalate internally with mitigation recommendations
- Enforce adherence to customer-specific shelf-life requirements and ensure timely communication of SKU shelf-life changes to 3PL partners
- Collaborate cross-functionally with Inventory and Digital teams to review upcoming promotions and provide accurate monthly volume forecasts to 3PLs
- Cultivate strong, transparent relationships with 3PL partners to drive accountability, alignment, and continuous improvement
- Lead weekly operational meetings with 3PL partners, including setting agendas, facilitating discussions, and distributing action recaps
- Own and facilitate Quarterly Business Reviews (QBRs) with 3PL partners, presenting performance analysis and strategic initiatives
- Lead strategic project reviews with 3PL partners to drive capacity, efficiency, and cost optimization
- Monitor key fulfillment KPIs, identify performance gaps, and develop improvement plans to meet or exceed targets
- Oversee compliance chargeback tracking and lead dispute resolution efforts to recover costs and prevent recurrence
- Partner with Finance and Sales leadership to investigate and resolve retailer short-shipment claims, ensuring timely reconciliation and root-cause prevention
- Oversee the planning and execution of kitting initiatives, coordinating timelines, materials, and 3PL or vendor resources to ensure on-time delivery
- Manage the setup and onboarding of new SKUs across fulfillment systems and 3PL platforms, ensuring accuracy and readiness prior to launch
- Enforce adherence to OUAI SOPs and lead the development of new controlled documentation to support process standardization and operational scalability
Requirements
- Highly collaborative mindset, working cross-functionally across multiple disciplines, as well as with external partners such as 3PLs
- 4+ years’ experience & demonstrated success in Fulfillment and/or partnership with 3PL
- Advanced ERP systems (NetSuite) preferred
- Advanced proficiency in TrueCommerce preferred
- Advanced proficiency in MS Office: Word/Excel/PowerPoint/Outlook
- Able to lead cross-functional internal & external meetings.
- Excellent problem- solving ability with a strong sense of urgency
- Demonstrated ability to multi-task and prioritize tasks/projects as needed
- Strong communication skills (both written and oral)
- Willingness to travel 10–15% as needed to support Quarterly Business Reviews (QBRs) and key partner engagements
- Experience within CPG, beauty, or retail supply chain operations strongly preferred.
Benefits
- Annual Base Salary Range is $95,000 - 105,000 (based on experience) + potential for yearly bonus
- Medical + Dental + Vision
- Unlimited PTO
- 25+ Paid Holidays
- Matching 401k program
- Quarterly OUAI Product Stipend + Employee Discounts
- Flex Fridays
- Employee HSA and FSA
- Charity matching and education reimbursement
- Hybrid work reimbursement
- Move Your OUAI (Exercise Reimbursement)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FulfillmentSales Order managementKitting initiativesCompliance trackingPerformance analysisCapacity optimizationMulti-taskingProblem-solvingPrioritizationReporting
Soft skills
CollaborationCommunicationLeadershipUrgencyTransparencyAccountabilityFacilitationRelationship managementStrategic thinkingCross-functional teamwork