OUAI

Manager

• Oversee the review and release of Sales Orders to 3PL partners, ensuring accuracy and prioritization based on business needs
• Ensure daily transaction compliance for all shipped orders and monitor 3PL execution to guarantee timely routing and pickup of open Sales Orders
• Own and maintain the Fulfillment Dashboard, delivering daily Sell-In reporting and performance visibility to key stakeholders
• Proactively manage Sales Order adjustments, including communicating cuts and securing extensions when required to protect service levels
• Identify at-risk orders based on timing or capacity constraints and escalate internally with mitigation recommendations
• Enforce adherence to customer-specific shelf-life requirements and ensure timely communication of SKU shelf-life changes to 3PL partners
• Collaborate cross-functionally with Inventory and Digital teams to review upcoming promotions and provide accurate monthly volume forecasts to 3PLs
• Cultivate strong, transparent relationships with 3PL partners to drive accountability, alignment, and continuous improvement
• Lead weekly operational meetings with 3PL partners, including setting agendas, facilitating discussions, and distributing action recaps
• Own and facilitate Quarterly Business Reviews (QBRs) with 3PL partners, presenting performance analysis and strategic initiatives
• Lead strategic project reviews with 3PL partners to drive capacity, efficiency, and cost optimization
• Monitor key fulfillment KPIs, identify performance gaps, and develop improvement plans to meet or exceed targets
• Oversee compliance chargeback tracking and lead dispute resolution efforts to recover costs and prevent recurrence
• Partner with Finance and Sales leadership to investigate and resolve retailer short-shipment claims, ensuring timely reconciliation and root-cause prevention
• Oversee the planning and execution of kitting initiatives, coordinating timelines, materials, and 3PL or vendor resources to ensure on-time delivery
• Manage the setup and onboarding of new SKUs across fulfillment systems and 3PL platforms, ensuring accuracy and readiness prior to launch
• Enforce adherence to OUAI SOPs and lead the development of new controlled documentation to support process standardization and operational scalability

Fulfillment Manager

Customer Success Manager

• Own the strategy and calendar for all email and SMS marketing programs, balancing long term initiatives to drive retention with near term needs — from product launches and seasonal campaigns to retention flows and loyalty communications.
• Develop and optimize customer journeys across lifecycle stages (welcome, repurchase, winback, etc.).
• Define segmentation strategy to deliver personalized, high-converting communications.
• Partner with Growth and Digital teams to connect CRM insights to paid media and site experiences.
• Track, measure, and evaluate results of email and SMS marketing programs and develop understanding of what resonates and doesn't with the OUAI customer.
• Identify and measure KPIs that ladder up to business goals, with ongoing efforts to continuously analyze data, identify trends, and implement optimizations.
• Become a subject matter expert in customer behavior and help with evolving our segmentation and customer communication strategy to deliver a personalized and relevant customer experience.
• Serve as the business lead for OUAI’s CRM tech stack, including ESP, SMS platform (Klaviyo/Postscript), subscription (Recharge), loyalty platform and integration tools.
• Partner with Director of Growth + Retention and Digital team to evaluate, select, and potentially onboard a Customer Data Platform (CDP) — ensuring seamless data flow, audience unification, and personalization enablement.
• Refine KPIs, reporting frameworks, and test-and-learn agendas for lifecycle programs.
• Own the relationship with digital creative and copy teams for email briefing, creating and editing email content, writing/approving copy, and organizing digital assets and uploading into email deployment tool.
• Partner with the Creative team to ensure OUAI’s tone of voice and visual identity come through in every touchpoint.
• Collaborate cross-functionally with Digital and Brand teams to develop clear stories that showcase product attributes, encourage cross category purchases, and drive repeat purchases for new product launches, annual promotions, seasonal events, and more.
• Follow industry trends and competitor practices with regards to broadcast marketing emails, SMS, personalized marketing, and more to stay ahead of best practices and make recommendations to improve the business.

Senior Manager, CRM & Loyalty

Project Manager

• Track and oversee Visual Merchandising projects from initial concepting to final execution, alongside Director of Creative Operations.
• Act as a liaison between the Creative and Visual Merchandising teams, promoting cross-functional collaboration and ensuring creative processes are properly followed.
• Retail projects on an as-needed basis (e.g. in-store retail event, animation / launchpad, posters / signage).
• Track and communicate project deadlines and progress to key stakeholders across all retail divisions.
• Uphold brand standards and guidelines while fostering a collaborative and positive work environment.
• Other duties as assigned.

Associate Manager, Creative Project Management – Visual Merchandising

• Develop and maintain demand forecasts at the SKU, channel level using statistical models, historical data, and channel input.
• Analyze historical sales trends, market trends, promotional activity, new product launches, and seasonality to refine forecast accuracy.
• Partner with Supply Planning to balance demand and supply, ensuring adequate inventory while avoiding stockouts and overstock.
• Provide insights into risks and opportunities, supporting scenario planning and strategic decision-making.
• Maintain and enhance demand planning tools and systems (experience in NetStock, PBCS, and NetSuite is a plus)
• Support product lifecycle management, including new product introductions, phase-outs, and end-of-life transitions.

Demand Planning Manager

Sales

• Drive OUAI's revenue growth across global markets through international sales strategies
• Lead international commercial strategy across APAC, EMEA, LATAM, and other priority markets
• Own international revenue targets and partner with VP of Sales, Finance, Marketing, and Operations to build and deliver plans
• Develop and manage global retail and distributor partnerships
• Forecast and optimize product assortment in each market to ensure brand alignment and commercial success
• Collaborate cross-functionally with Product Development, Brand, and Operations to tailor market strategies while protecting brand equity
• Identify and evaluate new market opportunities, including white space, expansion channels, and emerging retail trends
• Lead and mentor a growing international sales team to deliver on goals and scale the business

Director, International Sales

Video Editor

• Edit and deliver short-form video content (6–30s) for paid campaigns across Meta, TikTok, YouTube Shorts & CTV
• Optimize videos for performance (tight hooks, strong pacing, attention-grabbing copy treatments)
• Cut footage from product shoots, user-generated content (UGC), and motion graphic assets
• Collaborate with Creative, Growth Marketing, and Organic Social teams to translate briefs into scroll-stopping video
• Implement performance learnings into edits (A/B testing hooks, CTAs, aspect ratios, etc.)
• Maintain OUAI’s brand tone across visuals, pacing, and text overlays
• Organize and manage video assets and maintain clean project files
• Support the team on all video assets, including ecommerce/landing pages, organic social, education, retailer assets, events, and longer-form edits as needed

Junior Video Editor

Social Media Manager

• Own the social media editorial calendar and build out social programming in line with product launches, campaigns, and business priorities
• Schedule and publish posts across all social media channels
• Pitch and execute social-forward concepts, especially for Instagram and TikTok, that align with the cross-functional calendar and campaign messaging
• Assist in ideation and content capture on dedicated social shoots, as well as BTS at larger campaign shoots
• Identify storytelling opportunities within pop culture, community, product education, and beyond, and translate them into engaging social posts
• Reflect brand tone and voice across all social touchpoints, in both captions and content
• Pull analytics for quarterly and monthly reports, developing actionable insights to iterate and expand upon
• Collaborate on social campaign recaps and use findings to tailor go-forward strategies
• Work closely with the Community Management Coordinator to surface talent for potential collaborations and influencer partnerships, curate UGC, and identify surprise-and-delight opportunities
• Collaborate with the Influencer & Communications team to generate effective paid and organic influencer content for use across owned and retail channels
• Develop clear and compelling creative briefs to share with external-facing talent and partners
• Stay up to date on social media trends, platform updates, and algorithm changes, monitor competitive sets, pull swipe, and conduct image/video research
• Handle content preparation, including pulling high-res files and light in-app video editing
• Collaborate with marketing and retail teams to ensure brand moments and partner exclusives are amplified on social channels in a cohesive and intentional way
• Manage social projects from ideation to execution, staying ahead of timelines and key dates
• Help execute social community events that build brand love and fuel advocacy aligned to brand, product, + campaign objectives
• Occasionally post on weekends (approx. 30 min/day)

Associate Manager, Social Media

• OUAI means “yes” in that casual, Parisian way. We’re here to give you the confidence to win life YOUR OUAI. Our Hair, Body, and Fragrance products were created for effortless routines and nourishment from head to toe. Founder Jen Atkin’s simple philosophy – “Life is hard. Looking good should be easy.” We don’t use sulfates or parabens—just the good stuff, just for you. Oh yeah and btw, we smell as good as we look. Our product categories, ranging from hair care and body care to fragrances, supplements, and merch, reflect this commitment to easy, effective, and enjoyable self-care. Join us on this journey where 'OUAI' is not just a word; it's a lifestyle.

What’s it like to work here?
Our culture is driven by our brand ethos (fun, purposeful and approachable) and our 5 Culture Codes. (1.) We Aren’t Afraid to Go First. (2.) We Don’t Compete, We Collaborate. (3.) We Ask Questions to Find the Best Answers. (4.) We Keep It Real In a OUAI That Feels Kind. (5.) We Go All The OUAI With Work and Play.
Our flexible trust-based culture is rooted in respect, empathy and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.\u00a0

OUAI does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

About the role:\u00a0At OUAI, our community is what drives us. As the Community Management Coordinator, you’ll engage with our existing brand friends & fans and help introduce OUAI to new ones. Just like you’ve built your FYP brick by brick, you’ll take ownership of how we show up in comments, replies, and DMs across social. You’ll speak directly to our audience, discover fresh talent, and spot emerging trends. You’re a connector of people with strong verbal and written communication skills. In this role, you’ll report to the Director of Social Media and collaborate with the greater marketing team and cross-functional partners.