Patient Services Billing Specialist

OU Health

Patient Services Billing Specialist resolving professional billing and insurance claim issues for OU Health, Oklahoma’s comprehensive academic health system. Handling patient inquiries, payments, documentation, and escalations through Epic billing workflows.

Posted 8/4/2026full-timeOklahoma • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in professional billing and customer service workflows, with a strong focus on patient communication and payment processing. Proficient in using Epic tools and Microsoft Office to manage inquiries and documentation effectively.

Highest-signal resume keywords

Medical Insurance ExperiencePhysician Billing ExperienceCertified Professional Biller (CPB)Epic Tools ProficiencyCustomer Service Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Professional BillingPatient Payment ProcessingInsurance ProcessingDocumentationAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProfessionalism

Tools & Technologies

Epic ToolsMicrosoft Office

Certifications & Qualifications

Certified Professional Biller (CPB)

Industry Keywords

Healthcare BillingCustomer Service WorkflowsPatient InquiriesBilling StatementsPayment Balances

About the role

Key responsibilities & impact

Respond to inbound patient inquiries about professional billing, statements, balances, and requests
Explain charges, payments, and insurance processing using Epic tools
Collect and post patient payments according to policy
Document interactions and route complex issues for escalation
Meet productivity, quality, and customer service standards
Maintain respectful, professional, and empathetic communication with patients
Perform other duties as assigned

Requirements

What you’ll need

Must reside and work full-time in Oklahoma before the first day of employment
High School Diploma or GED required
Level 1: At least 1 year of medical insurance experience required
Level 2: At least 3 years of physician billing experience required
Level 2: Applied expertise in professional billing customer service workflows
Level 2: Certified Professional Biller (CPB) certification from AAPC required within 1 year
No certification/license/registration required for Level 1
Attention to detail
Good verbal and written communication skills
Proficient with Microsoft Office tools
Foundational knowledge of customer service principles and healthcare billing concepts
Ability to work Monday through Friday, days

Benefits

Comp & perks

Competitive wages and total rewards package
Paid time off (PTO)
401(k)
Medical plans
Dental plans
Comprehensive benefits package