Divisional HR Manager
The Home Depot
EHR Application Analyst, Epic Lab II-III
OU Health
full-time
Posted on:
Location: Kansas, Missouri, Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as a primary point of contact for resolving complex technical issues and system errors, utilizing advanced troubleshooting techniques and problem-solving skills to ensure timely resolution and minimal disruption to patient care.
- Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system
- Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system
- Provide guidance in and assist in coordinating testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions
- Lead efforts to optimize the performance and usability of the EHR system, leveraging deep knowledge of system functionalities and user workflows to identify opportunities for improvement and efficiency gains
- Coordinate collaborative efforts with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination
- Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge-sharing practices to ensure the availability and accessibility of critical information within the team
- Provide training and mentorship to junior analysts and end-users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization
- Performs other duties as assigned
Requirements
- Bachelor's Degree required
- 3 - 5 years of applicable IT or healthcare experience required
- Epic 'Beaker' certification or accreditation required
- Multiple Epic certifications preferred
- Epic Implementation experience preferred
- Excellent analytical, organization, and verbal communication skills
- Ability to work independently and within teams
- Ability to solve complex problems and understand customer needs
- Strong understanding of healthcare business process and technology
- Strong understanding of healthcare workflows and terminology
- Possesses cross-application integration knowledge
- Strong desktop tool usage including Word, Excel, and PowerPoint
