Senior Patient Services Representative – Call Center
OU Health
full-time
Posted on:
Location Type: Hybrid
Location: Oklahoma City • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Ray
About the role
- Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.
- Schedules patient appointments, either by telephone or in person
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates demographics on established patients.
- Answers telephone calls and distributes to the appropriate people.
- Prepares and enters healthcare providers’ schedules into the computer.
- Coordinates schedules as directed to patient requiring multiple services.
- Greets patients as they come into the clinic for scheduled appointments.
- Accepts payments and writes receipts.
- Totals encounter forms and inspects the form for completeness and accuracy.
- Codes procedures and diagnoses.
- Ensures the resident and faculty signatures are on the encounter form and chart.
- Copies insurance cards and distributes to the appropriate people.
- Prepares encounter forms and billing packets for patients to be seen.
- May prepare and type daily deposits.
- Balances and closes cash box daily.
- Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
- Prints and faxes physician schedules to offices.
- Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
- Copies medical records for patients and other providers or facilities.
- Files patient charts.
- Prepares inactive patient charts for storage.
- Maintains log of charts in storage.
- Secures charts that have been sent to storage that are needed in the clinic.
- Replaces torn charts with new covers.
- Makes up new patient charts and/or packets of information
- Prepares new patient inserts for charts.
- Requests medical records from other facilities.
- Talks to patients about financial accounts.
- Verifies insurance eligibility and primary care physicians for patients.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
- Dispenses supplies as needed.
- Notifies appropriate person when supplies are low and need to be reordered.
- Types notes and letters for physicians as needed.
- Makes immunization cards as needed.
- Logs mail receipts according to University policy.
- Sorts and distributes mail.
- Communicates with patients of all ages in a professional manner at all times.
- Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
- Enhances professional growth and development through in-service meetings and education programs.
Requirements
- 1.5 years of experience in customer service required, including at least 6 months in a clinical environment
- Good verbal and written communication skills
- Customer Service skills
- Interpersonal skills - able to work effectively with other employees, patients and external parties
- Proficient with the use of Microsoft Office tools
Benefits
- PTO
- 401(k)
- medical and dental plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient schedulingmedical codinginsurance verificationfinancial account managementdata entrychart preparationbilling proceduresrecord keepingencounter form processingsupply management
Soft skills
customer serviceverbal communicationwritten communicationinterpersonal skillsteamworkprofessionalismorganizational skillsattention to detailproblem-solvingadaptability