Operations

• Implement and support technology solutions and process enhancements within OU Education Services.
• Coordinate and execute User Acceptance Testing (UAT) to validate project deliverables and facilitate successful initiative rollouts.
• Capture, analyze, and articulate business requirements in collaboration with stakeholders and translate them into actionable solutions.
• Oversee help desk operations, ensuring efficient management of Jira Service Management and prompt resolution of SLA tickets.
• Identify opportunities for process optimization and continuous improvement, acting as a liaison between business units and technical teams.
• Support CRM system implementation and post-go-live activities, with a focus on Salesforce platforms.
• Maintain documentation and provide reporting on technology projects, help desk metrics, and improvement initiatives.

Operations Analyst

President – Integrator, Operations Leader

Regional Vice President, Site Operations

Construction Operations Manager

Lead Director, Provider Portal Strategy – Operations