VOB (Verification of Benefits) & Service Center Administrator
Ottobock
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Answer calls in a timely and professional manner.
- Provide Signature Customer Service at all times.
- Outbound calls if further information is required to create an accurate patient file within the processing system.
- Create patient account profile in the billing system, and update patient file with appropriate notes.
- Participate in training programs for continuing learning and development.
- Initiate and complete VOB following company procedures to verify patient insurance benefits using the internet and phone inquiries.
- Communicate accurate benefits to the patient or applicable customer.
- Communicate Co-insurance and Deductible amounts to patient or applicable customer and collect if possible.
- Obtain any additional documentation required by insurance company.
- Meet all department productivity and quality standards.
- Adhere to HIPAA and PHI Regulations.
- Work within team to share workload, back up colleagues who are out, and prevent backlogs from being created.
- Required to work extended or overtime shifts as needed.
- Ensure assigned work is complete and accurate by end of work shift daily, weekly, monthly.
- Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations.
- Maintain the Service Center in accordance with all established standards required by Payers, Local and Federal Governments, Accrediting Agency, and Ottobock’s Policies.
- Audit the service center per accreditation requirements and company standards monthly and submit audit paperwork to the Compliance Specialist.
- Correct deficiencies as they are identified.
- Demonstrate professional demeanor at all times (includes dress code, use of company property, etc.).
- Greet visitors and participate in the successful completion of regulatory and/or accreditation site visits/audits.
Requirements
- Minimum 2 yrs. experience in medical billing, preferably with orthotics, prosthetics and/or durable medical equipment industry.
- Experience utilizing HCPCS and ICD 10 billing codes.
- Experience with professional outbound and inbound calls.
- Work well in a high volume, fast-paced, rapidly changing work environment.
- Ability to prioritize and manage multiple tasks to completion.
- Outstanding verbal and written communications skills.
- Exceptional organizational skills.
- Exceptional interpersonal and teamwork skills.
- Typing speed of 45 wpm, excellent ten key skills.
- Strong computer skills; Proficient in MS Office and databases.
- Professional telephone manner; Ability to hear, communicate and comprehend by telephone for prolonged periods of time.
- Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingHCPCS codingICD 10 codingpatient account managementdata entryauditingproblem-solvingtyping (45 wpm)ten key skills
Soft skills
customer servicecommunication skillsorganizational skillsinterpersonal skillsteamworktime managementadaptabilityprofessional demeanorattention to detail