Customer Support

• Member of Tier 1 Support Group
• Respond promptly and courteously to general customer inquiries in accordance with SLAs
• Collaborate with team members to address customer inquiries and issues
• Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues
• Expand into other support areas based on business needs and provide cross-area support
• Collaborate with subject matter experts to address complex customer issues
• Escalate issues to engineering via Jira and maintain ownership through resolution
• Seek oversight and assistance from Level 2 mentors or leads for challenging queries
• Collaborate with higher-level team members to enhance skills and knowledge in issue resolution
• Escalate to higher-level team members or leads as needed

Product Support Specialist

Customer Care Representative – Junior

Customer Service

Customer Service Manager

Customer Support Specialist

AI Customer Support – Junior/Senior