IT Support Technician
Otter Products
full-time
Posted on:
Location Type: Hybrid
Location: Cork • 🇮🇪 Ireland
Visit company websiteJob Level
Junior
About the role
- Coordinate and execute onboarding/offboarding tasks including imaging laptops, shipping/receiving IT equipment.
- Liaise with vendors and other third party service providers to ensure accurate inventory of IT assets.
- Provide hardware support including setup, maintenance, repair scheduling, and troubleshooting.
- Deliver Tier 1 support and troubleshooting for end-users.
- Document solutions and contribute to knowledge base articles.
- Escalate and resolve more complex technical issues.
Requirements
- Relevant 3rd level qualification or completed.
- Minimum of 1+ years of experience providing service desk or computer related support.
- Microsoft Office suites and current Windows operating systems.
- Knowledge of Active Directory users and groups as well as Exchange mailboxes and Outlook in Office365.
- Knowledge of Service Now (or similar ticketing system).
- Knowledge of Mac OS and related Apple devices is a plus.
- Fluent written & verbal English is required.
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware supporttroubleshootingimaging laptopssetupmaintenancerepair schedulingActive DirectoryOffice365Service NowMac OS
Soft skills
communicationproblem-solvingdocumentationcustomer servicecollaboration
Certifications
3rd level qualification