Principal Consultant – Safe and Sustainable Operations
ERM
Senior Manager, Northeast Service Operations
Otis Elevator Co.
full-time
Posted on:
Location Type: Hybrid
Location: Landover • Connecticut, Maryland, Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Drive field efficiency and quality improvements to meet labor and material margin plans
- Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
- Lead O hour initiatives for territory
- Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
- Provide on-going training, development, and leadership to the Maintenance operations team
- Provide technical direction to field operations staff and participate in large bids
- Responsible for the quality of service in designated territory
- Investigate and resolve all critical customer issues with the use of Otis and non- Otis products
- Report and present on recommendations for all product designs and performance requirements
- Monitor field tests as well as first inspection and data reports
- Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
- Proactively aid the region in regard to the malfunctioning of equipment
- Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
- Drive a safety culture throughout territory through communication, discipline, recognition and training
Requirements
- High school diploma or equivalent required ; bachelor’s degree preferred
- 5+ years elevator industry experience required
- Management experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Benefits
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
maintenance completioncallback ratesFTF ratesOCM process adherencetechnical directionproduct performancefield testsdata reportsproblem resolutionsafety culture
Soft skills
leadershipcommunicationself-motivationtime managementorganizational skillsteam-orienteddynamic environmentrelationship buildinggoal-orientedproblem-solving
Certifications
high school diplomabachelor's degree
