Operations

• Drive field efficiency and quality improvements to meet labor and material margin plans
• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
• Lead O hour initiatives for territory
• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
• Provide on-going training, development, and leadership to the Maintenance operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of service in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non- Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and training

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