Salesforce Solution Architect, Service Cloud – Field Service Lightning

Otis Elevator Co.

Salesforce Service Cloud and Field Service Lightning Solution Architect at Otis. Designing scalable solutions and leading global deployments of Salesforce technology to meet business needs.

Posted 5/30/2026full-timeRemote • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $138,000 - $165,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities
Achieve measurable reductions in call center talk time and improve work assignments for field staff
Lead the deployment of Salesforce Field Service Lightning to multiple countries
Protect the product by implementing standard business processes and practices across locations
Maintain adherence to a goal of less than 20% system customization
Continuously assess and optimize the Salesforce platform providing ongoing support for enhancements and improvements

Requirements

What you’ll need

Bachelor’s in Computer Science, IT, or related field
Salesforce Lightning BA certification (required)
Agile/Scrum certifications (preferred)
Salesforce Solution Architect experience (Service Cloud & Field Service)
Expertise in scalable, business-aligned solution design
Strong stakeholder management and communication skills
Business-facing experience with Service Cloud & Field Service
Experience with Agile tools (Azure DevOps preferred)
Solid understanding of Agile methodology
Salesforce Service Cloud Solution Architect cert (preferred)
Salesforce Field Service Solution Architect cert (preferred)
Product management experience (backlog prioritization)
Multilingual (EN/FR/DE/IT/ES) a plus
Up to 20% travel required
Availability to work EST hours
Authorization to work in the U.S. without sponsorship

Benefits

Comp & perks

401(k) plan with a generous company match and automatic retirement contribution
Comprehensive medical, prescription drug, dental, and vision coverage
Three weeks of paid vacation
Paid company holidays
Paid sick leave
Employee assistance programs
Wellness incentive programs
Life insurance
Disability coverage
Voluntary benefits including options for legal, pet, home, and auto insurance
Generous birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Recognition for service anniversaries and performance bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Service CloudSalesforce Field Service LightningAgile methodologySolution designBacklog prioritization

Soft Skills

Stakeholder managementCommunicationCollaboration

Certifications

Salesforce Lightning BA certificationAgile/Scrum certificationsSalesforce Solution ArchitectSalesforce Service Cloud Solution Architect certSalesforce Field Service Solution Architect cert