Associate Regional Manager, Service Ops – Central

Otis Elevator Co.

Associate Regional Manager leading elevator service operations at Otis Elevator Company. Providing training and support to field teams while ensuring quality and customer satisfaction.

Posted 5/22/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide on-going training, development, and leadership to the service and repair colleagues
Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
Investigate and resolve all critical customer issues
Advocate for usage of digital tools and applications for our service colleagues
Lead process workshops and ensure strict adherence to service processes
Monitor field tests as well as first inspection and data reports
Consult with service managers regarding problems encountered with service performance
Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

Requirements

What you’ll need

High school diploma or equivalent required; bachelor’s degree preferred
5+ years elevator industry experience required
Management experience required
Ability to thrive in a dynamic, team-oriented work environment
Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
Comfortable working in a technical setting with proficiency in Microsoft-based computer software
Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
Willingness to travel up to 50% of the time

Benefits

Comp & perks

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment
You and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service and repair operationsprocess improvementdata analysisproject managementcustomer issue resolution

Soft Skills

leadershipcommunicationteam-orientedself-motivatedtime managementorganizational abilities

Certifications

high school diplomabachelor's degree