Assistant Manager – Service

Otis Elevator Co.

Assistant Manager-Service managing elevator service operations, coordinating employee and customer interactions, ensuring safety compliance, and maintaining equipment standards.

Posted 5/20/2026full-timeMumbai • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Co-ordinate between employees and customers
Take feedback of previous day work and plan daily schedule
Manpower allotment day to day basis on callbacks received
Carry out annual equipment survey of all elevators under the territory and Plan for repair schedule as a preventive method
Carry out NIS before taking over new construction and modernization job
Conduct toolbox talk with employees
Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration
Prepare Monthly and quarterly review report
Ensure timely Closure of “T/Repair” orders
Monitor how to reduce callbacks
Adherence to EH&S policy and practices
Create Safety awareness and ensure our employees are working safely
Ensure Zero accident / incident, Ensure Reporting of incident
Actively participate in RQC & Safety meetings and review issues and progress
Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules
Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date
To conduct FPA and complete corrective actions within targeted completion date
Participate in Incident Investigation if any
Meet clients regularly for rapport development
Communicate with examiners on regular basis, take care of their problems and create confidence amongst them
Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement
Negotiate with clients for price fixation of contracts & T-order business and Mod Orders
Handle effective conversions when necessary
Make efforts for acquisition and recoveries & achieving the target
Follow-up invoices/ payments
Update necessary conversion/ recovery cancellation into system
To indent material and Coordinate with Stores for required materials
Review regularly, Net O / Payment

Requirements

What you’ll need

Diploma/BE in Engineering
5-8 years in handling service in Elevator industry
Excellent Communication & Interpersonal skills
Assertive, Proactive, Result orientated and Self-starter
Ability / Confidence to handle high profile Key Customers

Benefits

Comp & perks

Opportunities for training and Development
Employee Scholar Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

equipment surveypreventive maintenancerisk assessmentincident investigationsafety auditscontract negotiationinvoice follow-upmaterial coordinationreport preparationcallback reduction

Soft Skills

communicationinterpersonal skillsassertivenessproactivityresult orientationself-starterrapport developmentproblem-solvingteam coordinationleadership

Certifications

Diploma in EngineeringBE in Engineering