Senior Manager, Supplier Quality – Development

Otis Elevator Co.

Senior Manager overseeing supplier quality excellence across a large and complex supply base. Driving improvements and ensuring compliance in a top elevator and escalator manufacturing company.

Posted 5/6/2026full-timeFlorence • South Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Coordinating activities of a team of six (Florence location) and team of two (Bloomfield location) Supplier Quality Development Engineers driving Supplier improvements, eliminating waste, improving quality, performance and ultimately reducing costs.
Supporting quality initiatives at Supply base consisting of approximately 130 Suppliers; of which 80% are Domestic and 20% International.
Defining, implementing and overseeing Quality improvement strategies across the Supply Base.
Ensuring that our Supplier Quality Manual is properly implemented and maintained throughout the Supply Base.
Submitting, monitoring and evaluation of responses to corrective actions.
Qualification of parts throughout the Supply Base using the PPAP process.
Ensuring appropriate implementation of product changes at Supply Base.
Resolving issues reported from our customers related to the products manufactured by our suppliers and that they are timely addressed and responses are provided to customers.
Presenting quality progress to various levels of management at different forums among other activities or projects.
Managing supplier performance that impact key metrics such as on-time delivery, quality and factory disruption.
Ensuring the team is delivering on Cost of Poor-Quality projects to positively impact the COPQ KPI.
Accountable for resolving systemic supplier quality and delivery problems to prevent production & projects interruptions, while ensuring high quality products.
Support supply chain management activities: supply chain optimization and process improvement initiatives, including participation and action in programs designed for new product introduction or new equipment / factory projects.
The managing of supplier part compliance and part KPI’s through Process Certification, PPAP and Corrective Action process using lean management tools and culture.

Requirements

What you’ll need

BA/BS degree required
Minimum of 7 years of relevant Quality experience required including experience leading engineering teams focused on delivering on quality KPI’s
Extensive knowledge of ISO9001, UL and CSA audits, PFMEA, Control Plan, Containment Plans, APQP, PPAP, RRCA, Gage R&R, SPC, and Data Analysis
Demonstrated knowledge or experience with lean manufacturing systems or Six Sigma
Program management skills and experience in supplier process improvements preferred
Strong written and verbal communication
Strong computer skills (Microsoft Word, Outlook, Excel, and PowerPoint)

Benefits

Comp & perks

Relocation is offered for the right candidate
Opportunities, training, and resources for leadership development
Employee Scholar Program sponsoring degrees or certification programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality improvement strategiesPPAP processLean management toolsData analysisPFMEAControl PlanContainment PlansAPQPRRCAGage R&R

Soft Skills

LeadershipCommunicationProgram managementTeam coordinationProblem-solvingPresentation skillsInterpersonal skillsOrganizational skillsPerformance managementProcess improvement

Certifications

ISO9001UL certificationCSA certification