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Senior Manager – Area Operations
Otis Elevator Co.Service Operations Manager at Otis conceptualizing maintenance systems and overseeing customer management. Leading service sales team and ensuring safety and quality processes.
About the role
Key responsibilities & impact- Conceptualize and implement maintenance systems and records.
- Conceptualize methods for reduction in callbacks and monitor effectiveness methods.
- Conceptualize systems and methods for reduction of annualized hours per unit.
- Develop and improve rapport between customer and company.
- Developing & meeting Business plan forecast.
- Manpower planning.
- Ensure implementation of safety at all levels.
- Conceptualize, and plan methods to better inventory control of stores.
- Regular meetings with Area Managers and CSE’s.
- Attending Family meets, participate in Tool Box Talks.
- Create safety awareness among employees.
- Generate monthly management report on Service Activities.
- Adhere to all Safety & Quality policies of the company.
- Conduct Fatality Prevention Audits at sites.
- Resolve all safety issues pertaining to resolve at job sites.
- Monitor competition of WWJSSS items.
- Attend Safety Committee Meetings.
- Participate in Accident investigation.
- Lead ACE.
- Responsible for managing Service & Service Sales team of the area.
- Responsible for addressing & understanding people matters.
- Responsible for customers interface & customer management.
Requirements
What you’ll need- B.Tech / B.E. – Mechanical/Electrical/Electronics
- Should have overall relevant experience of 10 to 15 yrs.
Benefits
Comp & perks- Employee recognition & appreciation
- Training and resources for leadership and capabilities development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
maintenance systemsinventory controlsafety auditsaccident investigationservice managementbusiness planningmanpower planningreport generationcallback reduction methodsquality policies
Soft Skills
customer managementrapport buildingcommunicationleadershipteam managementproblem solvinginterpersonal skillsorganizational skillsparticipation in meetingssafety awareness
Certifications
B.TechB.E.