Customer Experience Advisor, Front

Otis Elevator Co.

Conseiller Expérience Client Front pour Otis, répondant aux demandes et escaladant au besoin. Apportant support client et analysant les demandes au sein de Delivery Operations.

Posted 4/29/2026full-timeNanterre • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls from commercial branches
Analyze customer requests and escalate when necessary
Provide first-level support to paying customers
Categorize and log requests
Provide updates on the status of ongoing requests
Commit to achieving performance and quality objectives

Requirements

What you’ll need

Vocational high school diploma (Bac professionnel), two-year post-secondary diploma (Bac+2) or BEP
Strong verbal communication skills and experience handling complaints
Proficient with computer systems, telephone tools and CRM software
Customer-focused with active listening skills

Benefits

Comp & perks

13th month pay
Profit-sharing bonus
Employer contribution to health and welfare insurance premiums
Employee social committee benefits
Employee savings plan (company savings scheme)
Remote work agreement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationactive listeningcustomer-focusedcomplaint handling

Certifications

vocational high school diplomatwo-year post-secondary diplomaBEP