Global CRM Sustain & Operations Lead
Otis Elevator Co.
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Responsible for the management, quality, analysis, and lead of Global CRM system
- Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders
- Manage Key Relationships with Business and Technical Stakeholders
- Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality
- Promote continuous improvement by identifying automation opportunities and process enhancements
- Ensure adherence to IT security policies, data privacy regulations, and compliance standards
- Collaborate with cross-functional teams to address complex technical challenges
Requirements
- 5 years of experience with Microsoft Dynamics 365
- Experience in ITLM
- Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred
- Experience with MS Azure Dev Ops (ADO) tool preferred, but not required
- Strong Leadership skills and experience leading Teams
- Strong Project Management skills in areas related to tracking project plans, managing resources, providing status updates, etc.
- Ability to understand both the strategic ('big picture') and tactical perspectives of business problems and technical solutions
- Bachelor’s Degree in Digital Technology, Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience
Benefits
- Opportunities, training, and resources for career development
- Employee Scholar Program to pursue degrees or certification programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Dynamics 365ITLMMicrosoft Dynamics 365 PlatformMS Azure Dev OpsProject Management
Soft Skills
LeadershipTeam ManagementCommunicationCollaborationProblem Solving