Otis Elevator Co.

Accounts Receivable Specialist

Otis Elevator Co.

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Tech Stack

ServiceNow

About the role

  • Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution
  • Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes
  • Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments
  • Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues
  • Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience
  • Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership
  • Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts.

Requirements

  • Minimum 3 years of AR or collections experience, with demonstrated dispute resolution capability
  • Strong communication skills, able to interact confidently with branch teams, sales, customers, and leadership
  • Proficiency in Excel, Word, PowerPoint, with ability to analyze data, prepare meaningful summaries, and communicate insights
  • Experience with JD Edwards, High Radius, or ServiceNow preferred but not required
  • Strong prioritization, follow-through, and organizational skills in a fast-paced environment
  • Ability to work independently, take ownership, and drive sustainable results
  • Customer-focused mindset with a commitment to resolving issues end-to-end.
Benefits
  • Opportunity to influence cash performance
  • Exposure to billing, collections, dispute management, and OA leadership
  • Strong pathways for development in Finance, Service Operations, and Transformation
  • Employee Scholar Program to sponsor degrees or certification programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AR experiencecollections experiencedispute resolutiondata analysisperformance metrics preparationprocess improvementpayment plan negotiation
Soft Skills
communication skillsorganizational skillsprioritizationfollow-throughcustomer-focused mindsetindependenceownership