Senior Manager, Modernization
Otis Elevator Co.
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids
- Analyze office-level financial results, identify variances and drivers, report and support findings with corrective actions
- Monitor field tests as well as first inspection and data reports
- Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns, ensuring operational continuity and customer satisfaction
- Analyze complaint trends and implement solutions to address systemic issues and enforce adherence to estimated schedules
- Champion operational excellence through process accountability across the Modernization field Operations team within the Operating Area
- Develop and communicate recommendations for product designs and performance requirements
- Responsible for the quality of all modernizations in the Operating Area
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred
- 5+ years elevator industry experience required
- Management experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
Benefits
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial analysisprocess accountabilityproduct design recommendationsquality assurancedata analysis
Soft skills
leadershipcommunicationteam-orientedself-motivatedtime managementorganizational skills
Certifications
high school diplomabachelor's degree