Senior Manager, Repair Ops Support
Otis Elevator Co.
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, New Jersey, Oregon, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Oversee billable repair operations for the Canada and US region
- Manage Repair Operations Support Associates
- Oversee and ensure an efficient SIP process and SmartSheet accuracy
- Work on potential marketing opportunities with the different branches and AHJ
- Improve the standard job costs list for the branches
- Support the field upgrade program
- Oversee, review and ensure quality of the supply chain
- Lead Audits process and quality of sales & reporting
- Support the operations to grow our backlog
- Drive efficiency and timely financial job closeouts
Requirements
- Bachelor’s degree or relevant technical experience in elevator industry
- Experience working with field level associates required
- Leadership experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
Benefits
- Opportunities, training, and resources
- Employee Scholar Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
repair operationsSIP processSmartSheetjob cost analysissupply chain managementaudit processfinancial job closeoutsproject management
Soft skills
leadershipteam-orientedcommunicationself-motivatedtime managementorganizational skills
Certifications
Bachelor’s degree