Operations

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

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