othermo GmbH

Customer Excellence Manager

othermo GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Alzenau • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

IoT

About the role

  • Accompany B2B customers from project handover by Sales to a successful transition into regular operations
  • Independently conduct onboarding and training — digitally, by phone, or on-site when needed
  • Handle technical and organizational customer inquiries in 1st- and 2nd-level support and coordinate internally for complex cases
  • Identify process bottlenecks from the customer’s perspective and proactively propose improvements
  • Maintain reliable documentation in tools (ClickUp, HubSpot, etc.) and ensure clarity within the team
  • Work closely with Sales, Tech, and Ops to transition project customers into stable operating models
  • Build internal know-how and share it to support the development of the Customer Excellence team

Requirements

  • Experience in customer support, Customer Success, or technical project work, ideally in a B2B environment
  • Structured, solution-oriented working style and the ability to explain technical topics clearly
  • Friendly and dependable communication, even in challenging situations
  • Basic understanding of technical systems (e.g., building, energy, or IoT technology) or the curiosity and willingness to acquire this knowledge quickly
  • Experience with digital tools (e.g., ClickUp, HubSpot, GitLab, or Office 365)
  • Fluent German communication (C1+); strong English skills are a plus
Benefits
  • Flexible work with a hybrid setup (e.g., remote plus team and office days in Alzenau)
  • Modern office in Alzenau — quiet location, easily accessible, with high-quality hardware and excellent coffee
  • Digital tools, short decision-making processes, and plenty of room for initiative
  • Career development opportunities in a growing company, e.g., toward Senior CEM, Technical Specialist, or Team Lead

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportCustomer Successtechnical project worktechnical systemsbuilding technologyenergy technologyIoT technology
Soft skills
structured working stylesolution-orientedclear communicationfriendly communicationdependable communication