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About the role
Key responsibilities & impact- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
- Welcome and assist each client providing an excellent in-store experience at all time
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance
Requirements
What you’ll need- Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
- Passionate about Retail, Customer Service and commercial mindset.
- Excellent knowledge of the luxury sector and product sensibilities
- Strong communication skills.
- Willingness to grow in the organization; willingness to relocate is an a plussset.
- Digital awareness and openness to new ways of working.
- Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
- Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
Benefits
Comp & perks- An open end contract and a competitive pay and incentive system
- A range of development opportunities in Diesel and OTB group Store network in Spain and abroad
- A generous employee discount on Diesel
- A awesome, young and dynamic team
- Highly inclusive working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salescustomer serviceCRMpayment operationsreturn managementrefund managementtax-free salesvisual merchandisingproduct knowledgecross selling
Soft Skills
client experiencestorytellingengaging questionsleadershipcommunicationrelationship buildingproblem solvinginnovationteam collaborationadaptability