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About the role
Key responsibilities & impact- Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele (both local and tourist)
- Be aware of local trading environment and its impact on sales. Act as a brand ambassador to strengthen relationship with VIP clientele.
- Ensure adequate client and prospect databases
- Support and manage omni-channel activities (in store pick-up, etc.) ensuring the full compliance with corporate standard and guidelines.
- Meet inventory accuracy, review merchandise assortment on a regular basis. Plan and act to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
- Execute all procedures and processes defined by the company.
- Comply with stock protection and maintain loss reduction standards.
- Achieve financial objectives proposing action plans and be able to adapt quickly and efficiently to any situation.
- Hire passionate people and coach the growth and development of the team in providing excellent and specialized customer service to transform each client experience into dreamlike moments.
- Develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of OTB standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc.)
- Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals.
- Analyzes CRM data, proposes in-store CRM activities using the data, propose and implements the activities to win new customers and retain existing customers.
- Networks with department stores, shopping areas and neighborhood stores to exchange information.
- Establishes and maintains a safety management system of the store facility, stocks, equipment.
- Respond properly in the event of disasters (earthquakes, fires, typhoons, thefts ..)
- Plans and implements sales objectives on a daily and monthly basis.
- Evaluates staff performance and provides them with feedback and coaching.
- Streamlines the workflow and creates staff shifts.
- Ensures stores are properly cleaned and maintained (windows, furniture, lighting, etc.)
- Analyzes and reports on sales, competitors, regional and market trends and other variables.
Requirements
What you’ll need- Bachelor degree or above;
- Previous Store Management experience
- Experience from a luxury brand and English knowledge is a must;
- Strong leadership skills to inspire, motivate and build respectful working relationships;
- Self-motivated, able to work autonomously and results driven;
- Excellent communication, interpersonal, coaching and feedback skills;
- Passion for the Brand
- Digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
Benefits
Comp & perks- Health insurance
- 401(k)
- Employee discounts
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMinventory managementsales analysismerchandise assortmentstock optimizationaction planningomni-channel activitiessafety managementstaff performance evaluationworkflow streamlining
Soft Skills
leadershipcommunicationinterpersonal skillscoachingfeedbackself-motivatedresults drivenrelationship buildingadaptabilitypassion for the brand
Certifications
Bachelor's degree