Osmind

Customer Success Manager, EHR

Osmind

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $85,000 - $135,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the trusted operational advisor for assigned clinical practices using the O360 product and RCM services.
  • Assist clinicians and practice staff in understanding and optimizing workflows supported by our EHR and RCM tools.
  • Proactively identify and troubleshoot practice operational challenges affecting patient care and revenue cycle processes.
  • Collaborate cross-functionally with Product, Support, Implementation, and RCM teams to ensure issues are resolved promptly and improvements are communicated.
  • Deliver tailored training and enablement sessions focused on operational excellence and product utilization.
  • Manage ongoing client relationships to drive product adoption, satisfaction, and retention.
  • Partner with practices on expansion opportunities including new treatment modalities (TMS, Spravato, ketamine) and capacity optimization
  • Gather and relay customer feedback to inform continuous product enhancement.
  • Track and report concrete improvements in practice performance metrics, demonstrating clear return on Osmind 360 investment within 6 months post go-live
  • Provide detailed reporting to the Customer Success Lead on the health and performance of assigned practices.
  • Operate autonomously, prioritizing workload and managing time effectively to meet client and company expectations.

Requirements

  • Minimum 3-5 years’ experience in healthcare practice operations working in independent practices.
  • Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems.
  • Proven track record in customer success, client relationship management, or practice consulting roles.
  • Strong communication skills with the ability to convey complex operational concepts clearly to clinical and administrative stakeholders.
  • Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision.
  • Proficiency in using software platforms for communication, project management, and reporting.
  • A patient-first mindset with a passion for improving clinician workflows and patient outcomes.