Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
Support end‑user computing environments and associated applications
Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
Install, configure, and support third‑party software applications
Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
Create, manage, and deploy workstation images using enterprise imaging tools
Leverage Windows PowerShell for task automation and configuration management
Install, monitor, and remediate antivirus and anti‑malware solutions
Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
Support cloud and hybrid environments
Document configurations, procedures, and resolutions
Deliver excellent customer service while managing multiple priorities effectively

Requirements

3–5 years of experience supporting Windows workstation environments
Strong knowledge of: Windows Active Directory, Group Policy, and Domain Controllers
Remote troubleshooting tools and techniques
Antivirus and anti-malware solutions and remediation
PowerShell scripting and basic task automation
Networking fundamentals (TCP/IP, firewalls, routing, VPN clients)
Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar)
Cloud and hybrid IT environments
Excellent troubleshooting, analytical, time-management, and customer service skills
Strong verbal and written communication abilities.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows desktop supportWindows laptop supportActive DirectoryGroup PolicyDomain ControllersPowerShell scriptingTCP/IPfirewallsroutingVPN connectivity

Soft Skills

troubleshootinganalytical skillstime-managementcustomer serviceverbal communicationwritten communication