Technical Service Specialist – Aerials, Scissors Lifts, Telehandlers

Oshkosh Corporation

Technical Service Specialist troubleshooting JLG aerials, scissors lifts, and telehandlers for Oshkosh. Diagnosing equipment issues and delivering customer and internal technical support.

Posted 8/18/2026full-timeRemote • Arizona, Colorado, Nevada, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $51,400 - $79,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting and problem-solving skills, with proficiency in CRM software and technical support tools. Capable of effectively communicating complex technical information and providing exceptional customer service in a dynamic environment.

Highest-signal resume keywords

Technical TroubleshootingCRM Software ProficiencyMechanical Systems KnowledgeCustomer-Focused ApproachData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData AnalysisKnowledge Management SystemsMechanical Systems KnowledgeElectrical Systems KnowledgeHydraulic Systems KnowledgeSoftware Systems KnowledgeDiagnostic Tools ExperienceProblem-Solving SkillsTechnical Documentation

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Organizational SkillsAttention to DetailAdaptability

Tools & Technologies

CRM SoftwareTechnical Support ToolsKnowledge ArticlesCommunication Tools

Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree in Engineering

Industry Keywords

Equipment ManufacturingCustomer SupportProduct DevelopmentTechnical AssistanceContinuous Learning

About the role

Key responsibilities & impact

Provide technical assistance and support for equipment-related queries and issues
Diagnose and troubleshoot complex mechanical, electrical, hydraulic, and software equipment problems
Document customer interactions and technical issues in the CRM system
Support two model families (AWP, TMH, or Scissor)
Use technical documentation and resources to provide accurate solutions
Escalate unresolved issues to internal teams or management
Follow up with customers to confirm satisfactory resolution
Support internal team members with troubleshooting tips and product content
Use and communicate knowledge articles, and identify inaccuracies or opportunities for new materials
Stay current with product development, industry trends, and product-support best practices
Participate in ongoing training and contribute product knowledge and issue-resolution guidance in team meetings
Communicate customer feedback and technical issues to customer support
Provide input on product improvements based on customer feedback and trends
Respond to customer inquiries via phone, email, and chat

Requirements

What you’ll need

High School Diploma or GED and three (3) or more years of relevant experience, or an equivalent combination of education and experience
Strong technical troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Proficiency in CRM software and technical support tools
Ability to explain complex technical information clearly and concisely
Strong organizational skills and attention to detail
Proficiency in data analysis and knowledge management systems
Bachelor’s degree in Engineering, Specialized Technology, or a related technical field
Customer-focused approach and commitment to exceptional service
Ability to work independently and as part of a team
Adaptability in a fast-paced, dynamic environment
Experience with diagnostic tools and software for equipment troubleshooting
Knowledge of mechanical, electrical, and software systems used in equipment manufacturing
Ability to travel domestically as needed
Commitment to continuous learning and professional development
Ability to perform extended computer use, sitting, walking across various terrains or shop floors, standing, moderate lifting up to 50 pounds, climbing stairs, and working around varying temperatures or noise levels
Applicants for certain controlled-goods or technologies positions may need to be U.S. Persons

Benefits

Comp & perks

Competitive total rewards package
People-first culture
Opportunities to support team member growth and success
Ongoing training
Professional development
Reasonable accommodations for qualified individuals with disabilities
Travel domestically as needed