Customer Support Specialist

Oshkosh Corporation

Customer Support Specialist resolving parts inquiries and order issues for JLG, an Oshkosh company manufacturing access equipment. Providing technical support, customer service, and parts-order documentation.

Posted 8/4/2026full-timeMcConnellsburg • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $51,400 - $79,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, technical support, and parts sales while effectively managing customer inquiries and transactions. Proficient in utilizing ERP systems and Microsoft Office applications to enhance operational efficiency and support team development.

Highest-signal resume keywords

Customer Service ExcellenceTechnical Support ProficiencyERP Systems ExperienceStrong Organizational SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ManagementParts Sales SupportEngineering Drawings InterpretationHydraulic Schematics ReadingElectrical Schematics Reading

Soft Skills

AdaptabilityAttention to DetailMentoringProblem Solving

Tools & Technologies

Microsoft OfficeERP SystemsSalesforceOnline ExpressJED System

Industry Keywords

Customer InquiriesOrder DiscrepanciesQuotes and Invoices ProcessingContinuous Improvement InitiativesDynamic Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide best-in-class customer service and accurate responses to customer inquiries
Provide technical support and determine correct replacement parts, pricing, and availability
Handle customer orders and resolve discrepancies
Resolve customer concerns effectively and courteously
Document scenarios, follow-ups, and resolutions
Support parts sales, upselling, and customer contact targets
Prepare and process quotes, invoices, purchase orders, returns, and credits
Troubleshoot customer transactions and shipping/receiving activities
Participate in departmental meetings, training, onboarding, and continuous improvement initiatives
Mentor less experienced team members and serve as a role model
Support internal departments with organized, accurate, and timely parts information
Respond to complex customer inquiries via phone, email, and chat

Requirements

What you’ll need

Bachelor’s degree in business administration, communication, marketing, or a related field and two or more years of relevant experience; or equivalent combination of education and experience
Ability to assist customers while enhancing their experience
Ability to adapt and thrive in a dynamic environment
Basic proficiency reading and applying engineering drawings and documents, including the JED system
Basic proficiency reading and interpreting hydraulic and electrical schematics
Basic proficiency in Microsoft Office applications
Written and spoken communication skills
ERP systems experience, including XA
Experience with Edge systems, including Salesforce and Online Express
Strong organizational skills, follow-through, and attention to detail
Ability to work in an office environment with extended sitting and computer/telephone use

Benefits

Comp & perks

Professional development and skills training opportunities
Competitive total rewards package
People-first culture
Reasonable accommodation for applicants with disabilities