Technical Service Specialist – Aerials, Scissor Lifts, Telehandlers

Oshkosh Corporation

Technical Service Specialist providing equipment support and troubleshooting solutions for JLG equipment products. Working with customers to resolve technical issues and improve product usage.

Posted 7/23/2026full-timeRemote • Colorado, Idaho, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $57,600 - $90,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting and problem-solving skills, with proficiency in CRM software and technical support tools. Maintains a commitment to continuous learning and effective communication to ensure customer satisfaction.

Highest-signal resume keywords

Technical TroubleshootingProblem-Solving SkillsCRM Software ProficiencyData AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingProblem SolvingData AnalysisKnowledge Management SystemsMechanical DiagnosticsElectrical DiagnosticsHydraulic DiagnosticsSoftware Issue ResolutionTechnical Documentation UtilizationCustomer Interaction Documentation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to Detail

Tools & Technologies

CRM SoftwareTechnical Support Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Equipment SupportProduct DevelopmentIndustry TrendsTechnical Assistance

About the role

Key responsibilities & impact

Provide technical assistance and support for incoming queries and issues related to equipment.
Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
Document all customer interactions and technical issues in the customer relationship management (CRM) system.
Support two model families (AWP, TMH or Scissor) model families.
Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.
Utilize technical documentation and resources to provide accurate solutions and guidance.
Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction.
Support internal team members with troubleshooting tips in the chat group environment.
Share product content, documents or other troubleshooting content with the team.
Stay current with product development, industry trends, and best practices for product support.
Participate in ongoing training to maintain high levels of product knowledge and support skills.

Requirements

What you’ll need

High School Diploma or GED and three (3) or more years of relevant experience or an equivalent combination of education and experience
Strong technical troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Proficiency in using CRM software and technical support tools
Ability to explain complex technical information clearly and concisely
Strong organizational skills and attention to detail
Proficiency in data analysis and knowledge management systems
Bachelor’s degree in Engineering, Specialized Technology, or a related technical field is a plus
Ability to travel domestically as needed.
Commitment to continuous learning and professional development.

Benefits

Comp & perks

Competitive total rewards package
People-first culture
Opportunities to support team member growth and success