Senior Customer Advocate – Hybrid

Oshkosh Corporation

Senior Customer Advocate at Oshkosh Defense ensuring customer satisfaction through effective issue resolution and post-award support. Collaborating across departments to maintain service excellence and customer loyalty.

Posted 4/23/2026full-timeOshkosh • Wisconsin • 🇺🇸 United StatesSenior💰 $73,200 - $117,800 per yearWebsite

About the role

Key responsibilities & impact

Assume ownership over parts related issues through various departments to achieve resolution and overall customer satisfaction.
Receive and process post-award discrepancies, inquiries, and analyze customer issues. Determine causes and initiates corrective action.
Participate in, attend, and prepare information for various meetings and informational events, coordinate meetings, and prepare meeting materials.
Provide parts assistance on business products while keeping pace with new products and offerings.
Actively work with internal peer and customer organizations including GPSC, Product Training, Sales, Quality, Production, Programs, Contracts, Accounts Receivable, and Engineering.
Support sales goals and monthly sales forecast generation and analysis.
Coordinate with customer and ensure optimal level of customer service across all Aftermarket channels by tracking back-order parts report, and provide written reports as required.
Lead continuous improvement projects, following through to completion.
Complete leadership activities such as leading training efforts, schedule and coordinate team meetings, mentoring, assisting and directing team members in problem solving and analytical resolution and demonstrate leadership characteristics

Requirements

What you’ll need

Bachelor’s Degree in a related field and five (5) or more years of relevant experience in manufacturing, customer service, or supply chain (equivalent to eleven (11) years total in education and experience)
Ability to travel up to 10% of time

Benefits

Comp & perks

Competitive total rewards package
People-first culture
Opportunities for team member growth and success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesupply chain managementdiscrepancy analysiscorrective actionsales forecastingcontinuous improvementproblem solvinganalytical resolutionmeeting coordinationparts assistance

Soft Skills

leadershipmentoringcommunicationorganizational skillsteam collaborationcustomer satisfactionanalytical thinkinginitiativeadaptabilityinterpersonal skills

Certifications

Bachelor’s Degree