Oscilar

Technical Account Manager

Oscilar

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

  • The Technical Account Manager (TAM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.
  • Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
  • Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
  • Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
  • Partner with AEs and SEs on renewals, upsells, and cross-sells.
  • Advocate internally for customer priorities and represent their voice in roadmap discussions.
  • Develop and maintain detailed account success plans in partnership with the account team.
  • Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.
  • Lead customer onboarding and implementation projects, ensuring fast time-to-value.
  • Deliver product demos and walkthroughs.
  • Build workflows, reports, and dashboards to support customer adoption.
  • Handle non-complex technical tasks directly: API integrations, SQL queries and debugging, Python scripting.
  • Collaborate with Solutions Architects for complex technical implementations.
  • Serve as a technical liaison between customers, Engineering, and Product teams.

Requirements

  • 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
  • Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
  • Technical proficiency in: API integrations, SQL, Python.
  • Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure).
  • Excellent communication skills in English — able to present confidently to both executives and technical stakeholders.
  • Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
  • Strong customer empathy, ownership, and ability to influence cross-functional teams.
  • Preferred Qualifications: Experience in fraud management, risk decisioning, AML, or compliance domains.
  • Familiarity with AI/ML SaaS products.
  • Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts.
  • Prior experience in a fast-paced, fast growing startup environment.
Benefits
  • Compensation: Competitive salary and equity packages.
  • Flexibility: Remote-first culture across LATAM.
  • Health: Benefits aligned with local country requirements and offerings.
  • Balance: Unlimited PTO policy.
  • Culture: Family-friendly environment; regular team events and offsites.
  • Development: Unparalleled learning and professional development opportunities.
  • Impact: Making the internet safer by protecting online transactions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsSQLPythoncustomer onboardingadoption strategyvalue realizationproduct demosdebuggingreportingdashboard creation
Soft Skills
communicationcustomer empathyorganizational skillsinfluencerelationship buildingmetrics-drivenownershipcollaborationpresentation skillsproblem-solving