Bilingual Customer Service Representative
Oscar
full-time
Posted on:
Location Type: Remote
Location: Arizona • Florida • United States
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Salary
💰 $19 per hour
Job Level
About the role
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- 1+ years of experience in a high-volume or customer-focused setting.
- 1+ years of healthcare experience
- High school diploma or GED
Benefits
- Health insurance
- 401(k) plan participation
- Paid time off
- Paid sick time
- Paid parental leave
- Life and disability insurance
- Paid wellness time and reimbursements
- 11 paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationrelationship buildingproblem solvingservice deliveryproductivity managementquality managementescalation managementprocess improvement
Certifications
high school diplomaGED