Oscar

Customer Service Representative

Oscar

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
  • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
  • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
  • Form working relationships with all partners.
  • Support the leadership team by identifying issues through established escalation pathways
  • Monitor and track the health of all assigned work-in-progress issues.
  • Escalate and resolve issues to ensure appropriate turnaround times
  • Participate in process improvement projects
  • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements

  • 1+ years of experience in a high-volume or customer-focused setting.
  • 1+ years of healthcare experience
  • High school diploma or GED
Benefits
  • Employee benefits
  • Monthly vacation accrual at a rate of 15 days per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingissue resolutionprocess improvementservice deliveryproductivity managementquality management
Certifications
high school diplomaGED