OSARO

Customer Success Manager

• Own a portfolio of Fortune 500 customer relationships
• Lead customers through the full lifecycle: pilot → deployment → optimization → multi-site scale
• Drive customer retention, satisfaction, and expansion by identifying additional deployment and use case opportunities
• Conduct structured Executive Business Reviews (EBRs), aligning system performance to customer KPIs and ROI
• Develop deep expertise in OSARO’s AI-driven picking and depal solutions
• Understand and communicate how OSARO’s technology enables real-time model learning to continuously improve system performance
• Partner closely with engineering and operations teams to resolve issues and optimize deployments
• Translate complex technical capabilities into clear business value for customers
• Lead and develop technical support resources, ensuring high responsiveness and service quality
• Build and refine Customer Success frameworks, processes, and KPIs to support a rapidly scaling customer base
• Establish best practices for deployment success, performance monitoring, and long-term account growth
• Create scalable approaches to renewals, expansion, and customer health tracking
• Serve as the voice of the customer internally, influencing continuous improvement initiatives
• Partner with Sales on account growth and expansion strategy
• Collaborate with Operations leadership to scale systems, processes, and team capabilities

Director of Customer Success