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About the role
Key responsibilities & impact- Build and maintain the success plan, QBR rhythm, and renewal motion for each of your 10–15 named accounts.
- Drive multi-module adoption.
- Lead expansion conversations to a BANT-qualified opportunity.
- Maintain a quarterly Opp Map per account.
- Own the executive relationship map.
- Be the customer’s voice into Product on roadmap conflicts and feature prioritisation.
- Contribute to the topic forum for your expertise lane.
- Keep account health, risk, and forecast data current in Planhat and HubSpot.
Requirements
What you’ll need- 5+ years in Customer Success, Strategic Account Management, or post-sales Consulting in enterprise B2B SaaS.
- Practitioner-level depth in one of our four topic-expertise lanes: Supplier Intelligence, Product Compliance, Traceability, or Sustainability & Reporting.
- Demonstrated track record running multi-product, multi-stakeholder accounts where renewal and expansion were both your responsibility.
- Credible at CxO level.
- AI-native operator: you use AI tooling daily and would be uncomfortable working without it.
- Highest level of commitment, accountability, and flexibility.
- Commercial instinct.
- Excellent written and spoken English.
- Confident with CRM and CS tooling (HubSpot, Planhat, or equivalent) and structured account-planning frameworks.
Benefits
Comp & perks- Competitive base salary plus a CS performance component tied to retention, expansion, and adoption KPIs.
- Hybrid working out of Munich or Madrid — strong in-office presence (3 days per week), and regular time on-site with customers across Europe.
- Career path into CS Team Lead, CS strategy, or strategic account roles in the broader commercial organisation.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessStrategic Account ManagementPost-sales ConsultingMulti-product ManagementAccount PlanningBANT QualificationAccount Health MonitoringRisk ManagementForecasting
Soft Skills
CommitmentAccountabilityFlexibilityCommercial InstinctCommunicationInterpersonal SkillsLeadership